When is free one thing other than free? When HP dangles a free Nook offer, notes The Consumerist.
Nook not really free gift
The Consumerist tells the tale of Brian, a consumer who was in the market for an HP laptop. He acquired an Ultrabook as part of a Cyber Monday promotion that incorporated a free Nook e-reader. Everything was fine until Brian decided the Ultrabook was not exactly what he was looking for. When he went to return the computer, Brian was actually charged $99 plus tax out of the return funds from the laptop. It was the cost of the Nook, which HP wouldn't take back.
Others have had same problem
Free Nook promotions aren't entirely free, according to HP, and Brian is not the only consumer to run into this issue. Looking at the small print of such promotions, it becomes clear that the "free Nook" actually costs $99 plus tax. HP has claimed that the price listing as seems like also on a consumer's receipt is merely the way HP systems process orders - the consumer is not charged the $99 at the time of purchase.
According to a source within the HP returns department, the company will not take back a free Nook obtained through such holiday promotions, and the customer "will not obtain the $106 they were charged for (the Nook)."
Not necessarily as free as you might think
HPs small print explained that the Nook was priced with the laptop meaning it is not actually free at all. The consumer had to pay for it based on the terms of the transaction.
The Nook can't be returned, but it can be sold at the consumer's discretion - albeit at a loss - or given as a gift. That does not take the sting of the "free Nook" away, however. So take the experience of others to heart and be aware that free isn't always free. Read the fine print!
Nook not really free gift
The Consumerist tells the tale of Brian, a consumer who was in the market for an HP laptop. He acquired an Ultrabook as part of a Cyber Monday promotion that incorporated a free Nook e-reader. Everything was fine until Brian decided the Ultrabook was not exactly what he was looking for. When he went to return the computer, Brian was actually charged $99 plus tax out of the return funds from the laptop. It was the cost of the Nook, which HP wouldn't take back.
Others have had same problem
Free Nook promotions aren't entirely free, according to HP, and Brian is not the only consumer to run into this issue. Looking at the small print of such promotions, it becomes clear that the "free Nook" actually costs $99 plus tax. HP has claimed that the price listing as seems like also on a consumer's receipt is merely the way HP systems process orders - the consumer is not charged the $99 at the time of purchase.
According to a source within the HP returns department, the company will not take back a free Nook obtained through such holiday promotions, and the customer "will not obtain the $106 they were charged for (the Nook)."
Not necessarily as free as you might think
HPs small print explained that the Nook was priced with the laptop meaning it is not actually free at all. The consumer had to pay for it based on the terms of the transaction.
The Nook can't be returned, but it can be sold at the consumer's discretion - albeit at a loss - or given as a gift. That does not take the sting of the "free Nook" away, however. So take the experience of others to heart and be aware that free isn't always free. Read the fine print!
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